Comcast Xfinity cable service was disrupted for thousands of people in the United States on Monday afternoon.
More than 12,000 customers reported outages on the NBC-owned company’s cable TV service, According to down detectora platform that tracks such outages based on user reports.
According to the outage map shown on Down Detector, most of the outages appear to be concentrated in New Hampshire, Texas, Delaware, Wyoming and Maine.
According to Down Detector, 77% of customers reported issues with their cable service, 12% reported issues with broadband internet, and 8% reported issues with TV streaming.
Comcast Xfinity Outage Map
Comcast’s Xfinity outage map shows urban centers across the country being affected. These include cities on the East and West coasts, northern and southern states, and parts of the central United States.
The map shows outage reports concentrated in Boston, New York City, Atlanta, Jacksonville, Miami and much of Florida.
To the north, Minneapolis and Chicago reported the most outages. While in the South, Houston was influenced. Customers from Denver also reported numerous outages.
On the East Coast, most outages were reported in the north. Portland-Salem and Seattle reported massive outages. Additionally, power outages were reported in areas around San Francisco and Carson City.
This is Comcast Outage Map As of 4:28 p.m. ET, according to Down Detector.
Comcast’s response
So far, Comcast or Xfinity have not acknowledged that the problem is widespread. Xfinity-powered X accounts are responding to inquiries on social media, asking customers to send them service IDs.
For example, There is a post like this on X: “Hi! Thank you for contacting the Xfinity support team. We apologize for the inconvenience caused by the service outage. Please DM us with your first and last name and complete service address so that we can assist you further.”
Therefore, those seeking resolution to their issues can send Xfinity their service details and ongoing outages.
This is a development story.
