Users of the Capital One app and website reported possible online banking outages on Friday.
Lower detector report
Reports started coming in around 4 p.m., with most users reporting issues with mobile and online banking access, DownDetector reported. As of 4:10 p.m., the platform had received more than 4,000 reports. Capital One has not yet responded to reports of outages.
One user said, “OMG I thought they closed my account.”
Another reported, “I can’t see my checking or savings. Just my credit card. Has anyone had any issues using their debit card? I haven’t tried it yet.”
A third person wrote: “My account does not show my checking or savings account. Only my credit card. I have tried logging in on both the computer and the app. I have tried different web browsers and cleared the browser cache. Nothing has fixed it. Currently waiting to speak to someone.”
Another user reported: “I just got off the phone with an agent. He told me they are currently aware of the outage and are working to get everything back to normal. They don’t know when the issue will be resolved.”
Another added, “My online accounts and apps both say I don’t have an account! What the hell.”
